Who we are?
In this policy, ‘we’, ‘our’ or ‘us’ refers to the Knight’s Family International Charity Foundation, a registered charity in England (1194284)
Your Privacy
We are committed to protecting and respecting your privacy and want to communicate with you in a way that suits you, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (including legislation made under the 2018 Act). Your privacy is important to us and this policy explains how we use your personal information and keep it secure.
What is personal information?
Personal information covers any data, that enables us to identify you as an individual, or relates to you as an individual, for example your name, address, telephone number, email address, bank details (submitted when making a donation), church affiliation, interests, preferences and engagement with our work.
How do we use your personal information?
We use your personal information to process donations, send you postal mailings, such as magazines, updates and other information you have asked for or that we feel would be of interest to you. We only use your email details to send you communications that you have requested for e.g. if you are a stakeholder or a beneficiary of our services and you contact us via the website using the contact form, we use your personal data (including your name, email address and any other personal information you provide via the contact form) to create a personal record, communicate or provide assistance for other services.
We may phone you to let you know more about our work or to encourage you to contribute to it, but only where you have given your phone number for these purposes.
We may also phone you about your regular sponsorship and donations to see if you wish to change the amount you are currently contributing.
When you apply to volunteer or work for us, we use your personal data where it is in our legitimate interests to do so, assess your application and communicate with you as well as, if successful, arrange for you to attend an interview. If we wish to offer you the position or verify your references and qualifications, and check that you have no prior criminal convictions where we must do so in order to prevent or detect unlawful acts or comply with regulatory requirements including principles of good industry practice; create an employment/volunteering record and set you up on our systems as this is necessary for the purposes of our contract with you; to the extent permitted or required by applicable law, conduct employment and diversity monitoring.
You can change the way we communicate with you, at any time, in the following ways:
When you supply personal information to us, we only use this information for the purpose for which it was given and ensure that it is kept securely.
Unless you ask us not to, we may carry out analysis of the personal information you have provided and add publicly available information to create a profile, in relation to (among other things) your interests, preferences, attitudes and level of potential donations, so we can contact you in the most appropriate way and with the most relevant information.
There are instances where we may ask you to participate in separate supporter surveys. Supporter surveys will not contribute to us providing relevant resources and marketing to you, unless clearly stated on the survey. These are used to help us improve how we work. To opt out of surveys, please see contact section at the end of this Privacy Policy.
Lawful basis for processing your information
We use one of the following lawful bases for processing your information:
Consent – we rely on your consent to process your information when you have given this to us
Contract – we may process your information when we need to do this to fulfil a contract with you, e.g. if you have sent us something for the benefit of those we help
Legal Obligation – sometimes we will need to process your information because we have a legal reason to do this, e.g. if you have gift aided donations to us, HMRC require us to keep the information for up to 7 years
Legitimate Interest – we may process your information when it is in our legitimate interest to do this and when these interests do not override your interests and rights, e.g. when we send information to you by post.
How long do we keep your information?
In accordance with our Data Retention Policy, we retain your information for as long as reasonably necessary to maintain and expand our relationship with you, to comply with our legal and contractual obligations, to protect ourselves from potential disputes, to have proof and evidence concerning our relationship should any legal issues arise and to maintain a historical record of our activities and those involved in them.
Please note that except as required by law or by specific agreement with you, we make no commitment to retain your information for any particular period, and we are free to delete it securely or restrict access to it for any reason and at any time, with or without notice to you.
If you have any questions about our Data Retention Policy, please contact us by email at Knightsfoundation@post.com.
Do we share your personal information?
We never share your details with third parties for marketing purposes.
We share information with businesses that provide us with the services we need, to operate effectively and efficiently. Some of the ways we share your information for this purpose include:
When we share information we have a data processing agreement in place to ensure your information will be kept secure and will only be used for the purpose for which it has been provided.
How do we use your financial information and keep it secure?
In order to process financial transactions, we may need your bank or credit card details.
We do not store credit card details nor do we share financial details with any third parties.
All credit card payments are processed by PAYPAL via a secure server.
PAYPAL have their own privacy policy at paypal.com
If you have given us bank details in order to set up a direct debit, your information will be processed by PAYPAL, within a secure hosting environment.
Information you give us via the website is stored and processed in the UK. However, because of the nature of the internet, it is possible that your data may pass through countries outside the UK.
What happens when data passes outside the UK?
We use data processors and sub-processors based outside the UK. In this situation we follow data protection legislation and procedures (including standard contractual clauses) in order to keep your data secure.
Your rights
You have the following rights:
If you have an issue with The Knight’s Family International Charity that cannot be resolved you can contact the ICO at www.ICO.org.uk
Our websites, applications or services may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account.
How we use cookies
Our website uses cookies to improve your online experience. Cookies are small text files that are stored on your computer or device. Some cookies help provide website functionality, help keep our website secure and help us understand how our website is being used. Other cookies can be used for marketing purposes.
Find out more about the cookies we use and how you can manage your preferences, in our cookie policy, at https://www.knightsfamilyfoundation.com.
If you have any questions, concerns or complaints regarding our compliance with this Privacy Policy and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us using the contact details below. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws.
We can be contacted by email at Knightsfoundation@post.com
Material
Material on the website is provided for information purposes only. While every care is taken in compiling the information on the website we do not make any warranties or representations as to its accuracy or reliability. We may make changes to the Material on the Website at any time without notice.
Service access
While we try to ensure that the website is normally available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Accessibility
The Knight’s Family International Charity is committed to providing a website that is accessible to the widest possible audience. We actively work to ensure that our website is accessible and usable by people of all abilities.
The Knight's Family International Charity Foundation™ is a registered charity organization in England & Wales.
153 Hempstead Road, Hempstead, Gillingham, Kent, ME7 3QG
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